I have always loved the idea of a service writer and for those of you who don't know, A service writer works at a garage or dealership (bicycle shop). He is responsible for writing repair orders, communicating them to the mechanic and estimating the final cost to the consumer. Service writer. At least that's what it says when I look it up.
I'm used to talking with the customer and getting to know them and being able to put some character to the bike. And they get to me, the mechanic, and can have trust in knowing that I am going to do the best job that I can. We form a relationship and bond. Kinda helps me cause I can put a face and personality to the bicycle that I am working on.
Lately it's been a bit hard for me cause they come in, and they are just bikes. I don't know how much they are ridden, how they are ridden, or how they are cared for. Why? Cause when I personally talk to the customers, I get this info from them. I figure out their objectives while talking to them. I get to know them as a cyclist, and their bike as part of that experience.
So. With that being said, in the eyes of a business owner, I can see where having a dedicated service writer comes into play. He talks to the customer, relays all that jibber jabber into notes, writes up the work order, and sends it off to me. Awesome! Cause now I can concentrate on what I do best, and do the best job that I can, with out distractions and interruptions. I love that as well. There's no excuse for a mistake. And I can get more done in a day, Boom...
So where am I going with all this? No where really. Cause I am sitting in a hot bath tub, sweating my ass off in the December, with a stupid haircut and no facial hair.......
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